RETURN + REFUND POLICY
All sales are final and we do not accept returns or exchanges of any kind.
Damaged Product, or issue with your order?
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please include a picture of the damaged item. Refunds will be given on a case-to-case basis, once the issue is evaluated by our team.
INCORRECT SHIPPING ADDRESS:
Please be sure to include your full shipping address, including any apartment or unit number. If your address is flagged in our system with any missing information, we will contact you. If there is no response from you within 48 hours, the order will be cancelled and refunded.
PACKAGE RETURNED TO US:
Sometimes USPS and UPS do not detect an incorrect address and we ship the package out anyways (unaware that the address is wrong). When this happens the package is returned to us, because the shipping carrier is unable to deliver the package. When the package is returned to us, we will refund the customer for any items that can be restocked. Understand that the cost for shipping will not be refunded. If the customer would still like for their package to be shipped to the correct address, the customer will have to pay for those shipping costs.
UNABLE TO LOCATE PACKAGE THAT WAS MARKED "DELIVERED":
If your tracking information shows that your package was delivered but you can't find it:
Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage; Any area out of potential weather hazards; Exterior doors and any locations where the package could be placed; Check your mailbox again as some packages come separately from your regular mail. Check with others in your house that may have accepted it.
In rare cases, package may show as 'delivered' but could take additional 24 hours.
If you’ve checked with your neighbor, reception desk and the mailroom and it’s still not there, the next step is to check with the USPS or UPS. Be sure to have your tracking number! They are best suited to deal with missing packages at this stage in the delivery process.