Frequently asked questions
When will my order ship?
All orders will ship within 1-2 business days unless otherwise stated on the website. You will receive a tracking number via email as soon as your package has been shipped. Please keep in mind that due to the pandemic, there are still some delays with the post office. Once you receive your tracking number, please allow up to 24 hours for any updates.
You have the option to pick USPS Priority or UPS Ground for shipping at check out. If you are local to Maryland, we also offer Contactless Pick Up, at no charge.
Where do you source your crystals and minerals from?
We carefully hand-select the best quality crystals and minerals from reputable sources that we have worked closely with for many years, some for over 20-30 years. We work to ensure that all items are ethically and sustainably sourced.
Where are you located?
We are currently only offering online shopping, and do not have a brick and mortar store.
All orders will ship from Maryland, in the United States.
Do you offer wholesale?
We are not currently set up for wholesale buyers at this time.
Where do you ship to?
All 48 contiguous states and Hawaii.
We have recently added Italy, Spain, Canada, Australia, United Kingdom, Germany and France
with more countries coming soon.
We are currently working on shipping internationally and shipping to Alaska.
IF YOU ARE HAVING YOUR PACKAGE SHIPPED INTERNATIONALLY:
PLEASE KEEP THE FOLLOWING IN MIND
Be aware of your countries prohibited and restricted items as we are not responsible for any items that may be removed from your package.
We are not responsible for any additional taxes, fees or customs charges that may be due on delivery.
Please check with your country's custom and tax rates so that you can be prepared for any additional charges.
What is your return policy?
All sales are final and we do not accept returns or exchanges of any kind.
If any of your items are damaged in transit, please email us immediately with photos of the damage. You must include photos within 72 hours of your package being marked as delivered in order for us to provide any refunds or credits.