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Frequently asked questions
When will my order ship?
Processing time for all orders is noted at checkout. You will receive a tracking number via email as soon as your package has been shipped. Please keep in mind that due to COVID, there are still some delays with the post office. Once you receive your tracking number, please allow up to 24 hours for any updates.
You have the option to pick USPS Priority or UPS Ground for shipping at check out. If you are local to Maryland, we also offer Contactless Pick Up, at no charge.
Where do you source your crystals and minerals from?
We carefully hand-select the best quality crystals and minerals from reputable sources that we have worked closely with for many years, some for over 20-30 years. We work to ensure that all items are consciously sourced to the best of our ability.
Where are you located?
We are currently only offering online shopping, and do not have a brick and mortar store.
All orders will ship from Maryland, in the United States.
Where do you ship to?
United States of America - including Hawaii and Alaska.
We have recently added Italy, Spain, Canada, Portugal, Netherlands, United Kingdom, Germany and France
with more countries coming soon. Australia shipping will resume when the ban has been lifted.
IF YOU ARE HAVING YOUR PACKAGE SHIPPED INTERNATIONALLY:
PLEASE KEEP THE FOLLOWING IN MIND
Be aware of your countries prohibited and restricted items as we are not responsible for any items that may be removed from your package.
We are not responsible for any additional taxes, fees or customs charges that may be due on delivery.
Please check with your country's custom and tax rates so that you can be prepared for any additional charges.
What is your return policy?
All sales are final and we do not accept returns or exchanges of any kind.
Damaged Product, or issue with your order?
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please include a picture of the damaged item. Refunds will be given on a case-to-case basis, once the issue is evaluated by our team.
INCORRECT SHIPPING ADDRESS
Please be sure to include your full shipping address, including any apartment or unit number. If your address is flagged in our system with any missing information, we will contact you. If there is no response from you within 48 hours, the order will be cancelled and refunded.
If your package is returned to us
Sometimes USPS and UPS do not detect an incorrect address and we ship the package out anyways (unaware that the address is wrong). When this happens the package is returned to us, because the shipping carrier is unable to deliver the package. When the package is returned to us, we will refund the customer for any items that can be restocked. Understand that the cost for shipping will not be refunded. If the customer would still like for their package to be shipped to the correct address, the customer will have to pay for those shipping costs.
unable to locate package marked as delivered
If your tracking information shows that your package was delivered but you can't find it:
Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage; Any area out of potential weather hazards; Exterior doors and any locations where the package could be placed; Check your mailbox again as some packages come separately from your regular mail. Check with others in your house that may have accepted it.
In rare cases, package may show as 'delivered' but could take additional 24 hours.
If you’ve checked with your neighbor, reception desk and the mailroom and it’s still not there, the next step is to check with the USPS or UPS. Be sure to have your tracking number! They are best suited to deal with missing packages at this stage in the delivery process.
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